Billing


Billing Policy

1. You can use premium services provided by the Administrator in order to promote your announcements and attract more users to them.

2. The administrator offers premium services such as Premium and Premium+ packages. If you order a Boost Plan, your announcements will be raised overall free offers. They will be displayed on all pages of a column, a section, or a region. Top announcements are placed in a separate block over the ordinary announcements. Detailed information on the duration, price, payment methods and other conditions of premium services are available at https://ona.co.ke/.

3. To order premium services on the website, you should visit https://ona.co.ke/account/posts/list, edit the advert you want to promote or choose a preferred premium service while creating an advert.

4. When ordering premium services, you will be able to choose a payment method that is most suitable for you. If you choose to pay by card, bank transfer or mobile payment, you will be redirected to the checkout page of a relevant payment processor. All data entered by you on payment screens will be secured. The administrator will only receive information that relates to the payment. In case you want to pay by cash, please email support@ona.co.ke or follow the link https://ona.co.ke/contact.

5. Administrator reserves the right, in its sole discretion, to change the features and types of premium services, fees, and acceptable payment methods from time to time and for any reason.

6. Unless otherwise provided by mandatory rules of the applicable law, any fees paid for premium services are non-refundable due to the online nature of the services. You acknowledge and agree that we will not make any prorated refunds in the event your announcement violates Terms of Use and is removed from the Platform, or when you deactivate an announcement by yourself.

8. Available premium services are not subscription-based; therefore, you should renew their validity period manually each time you need them.

9. Administrator does not guarantee any results of premium services and will not be held liable if they do not meet your expectations.